{"id":10113,"date":"2025-08-23T09:00:51","date_gmt":"2025-08-23T09:00:51","guid":{"rendered":"https:\/\/crazyfamilycoffee.de\/?page_id=10113"},"modified":"2026-02-06T10:39:35","modified_gmt":"2026-02-06T10:39:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/crazyfamilycoffee.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SHIPPING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n Where do you ship from?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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We ship from Bavaria, Germany.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n Where do you ship to?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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We ship within Germany and across the European Union.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n How long does delivery take?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Delivery time within Germany is usually 2\u20135 business days after dispatch of the\ngoods.<\/br><\/br>\nDelivery time for shipments within the EU is usually 3\u201310 business days after\ndispatch.<\/br><\/br>\nNote:<\/br>\nThe stated delivery times are non-binding guidelines unless expressly agreed\notherwise. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n How much is shipping?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Germany<\/br>\nShipping costs: \u20ac4.90 (DHL)<\/br>\nFree shipping within Germany from an order value of \u20ac80.<\/br><\/br>\nEU Shipping<\/br>\nShipping costs: \u20ac13.90 (DHL)<\/br><\/br>\nShipping costs are displayed transparently during the checkout process and are\ncalculated as binding at checkout.<\/br><\/br>\nShipping costs depend in particular on:<\/br>\n\u2022 Destination country<\/br>\n\u2022 Weight and size of the order <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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PRODUCT INFO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n In which form is the coffee sold?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Whole beans only. 1 kg packages.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n Which brewing methods is it suitable for?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Fully automatic machines, portafilter machines*, French press*, moka pot*<\/br>\n(*use after grinding the beans)<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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BREWING \/ STORAGE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n How long does coffee last after opening?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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For best taste, we recommend consuming within a few months after opening.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n Storage<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Store at room temperature, in a dry place and away from light.<\/br>\nThe bag has a zip closure, so it can be easily resealed after opening.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n How much coffee can I make with 1 kg of beans?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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On average, one cup uses about 8 g of coffee.<\/br>\nA 1 kg bag makes around 125 cups.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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PAYMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n What payment methods do you offer?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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We accept Credit Cards, PayPal, Apple Pay and Google Pay.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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RETURNS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n Can I return my order?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Returns are possible within 14 days in accordance with the statutory right of withdrawal.<\/br><\/br>\nImportant:<\/br>\nFood products such as coffee cannot be returned once opened or unsealed.<\/br>\nPlease contact us by email before returning an item.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CONTACT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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info@crazyfamilycoffee.de<\/b><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\r\n Can\u2019t find your answer? <\/h2>\r\n \r\n

\r\n If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. <\/p>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\r\n\r\n \r\n \r\n CONTACT US <\/a>\r\n\r\n \r\n <\/div>\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n\r\n \r\n \r\n Chat with Us <\/i> \r\n <\/a>\r\n\r\n \r\n <\/div>\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Orders & Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n 1. How can I place an order?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Simply add your favorite items to the shopping cart...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n 2. Do you offer international shipping?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Yes, we ship to many countries worldwide...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n 3. How long does shipping take?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Yes, we ship to many countries worldwide...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n 4. Do you offer international shipping?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Can I track my order?<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Returns & Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n 5. What is your return policy?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Simply add your favorite items to the shopping cart...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n 6. How do I initiate a return or exchange?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Yes, we ship to many countries worldwide...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jewelry Care<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n 7. How do I take care of my jewelry?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Simply add your favorite items to the shopping cart...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n 8. Is your jewelry hypoallergenic?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Yes, we ship to many countries worldwide...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customization & Sizing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n 9. Do you offer custom jewelry?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Simply add your favorite items to the shopping cart...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n 10. How do I find my ring size?<\/span>\r\n <\/span>\r\n <\/div>\r\n
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Yes, we ship to many countries worldwide...<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ SHIPPING Where do you ship from? We ship from Bavaria, Germany. Where do you ship to? We ship within Germany and across the European Union. How long does delivery take? Delivery time within Germany is usually 2\u20135 business days after dispatch of the goods. Delivery time for shipments within the EU is usually 3\u201310 business days after dispatch. Note: The stated delivery times are non-binding guidelines unless expressly agreed otherwise. How much is shipping? Germany Shipping costs: \u20ac4.90 (DHL) Free shipping within Germany from an order value of \u20ac80. EU Shipping Shipping costs: \u20ac13.90 (DHL) Shipping costs are displayed transparently during the checkout process and are calculated as binding at checkout. Shipping costs depend in particular on: \u2022 Destination country \u2022 Weight and size of the order PRODUCT INFO In which form is the coffee sold? Whole beans only. 1 kg packages. Which brewing methods is it suitable for? Fully automatic machines, portafilter machines*, French press*, moka pot* (*use after grinding the beans) BREWING \/ STORAGE How long does coffee last after opening? For best taste, we recommend consuming within a few months after opening. Storage Store at room temperature, in a dry place and away from light. The bag has a zip closure, so it can be easily resealed after opening. How much coffee can I make with 1 kg of beans? On average, one cup uses about 8 g of coffee. A 1 kg bag makes around 125 cups. PAYMENT What payment methods do you offer? We accept Credit Cards, PayPal, Apple Pay and Google Pay. RETURNS Can I return my order? Returns are possible within 14 days in accordance with the statutory right of withdrawal. Important: Food products such as coffee cannot be returned once opened or unsealed. Please contact us by email before returning an item. CONTACT info@crazyfamilycoffee.de Can\u2019t find your answer? If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued. CONTACT US Chat with Us Orders & Shipping 1. How can I place an order? Simply add your favorite items to the shopping cart… 2. Do you offer international shipping? Yes, we ship to many countries worldwide… 3. How long does shipping take? Yes, we ship to many countries worldwide… 4. Do you offer international shipping? Can I track my order? Returns & Exchanges 5. What is your return policy? Simply add your favorite items to the shopping cart… 6. How do I initiate a return or exchange? Yes, we ship to many countries worldwide… Jewelry Care 7. How do I take care of my jewelry? Simply add your favorite items to the shopping cart… 8. Is your jewelry hypoallergenic? Yes, we ship to many countries worldwide… Customization & Sizing 9. Do you offer custom jewelry? Simply add your favorite items to the shopping cart… 10. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10113","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crazyfamilycoffee.de\/en\/wp-json\/wp\/v2\/pages\/10113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crazyfamilycoffee.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crazyfamilycoffee.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crazyfamilycoffee.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crazyfamilycoffee.de\/en\/wp-json\/wp\/v2\/comments?post=10113"}],"version-history":[{"count":13,"href":"https:\/\/crazyfamilycoffee.de\/en\/wp-json\/wp\/v2\/pages\/10113\/revisions"}],"predecessor-version":[{"id":10767,"href":"https:\/\/crazyfamilycoffee.de\/en\/wp-json\/wp\/v2\/pages\/10113\/revisions\/10767"}],"wp:attachment":[{"href":"https:\/\/crazyfamilycoffee.de\/en\/wp-json\/wp\/v2\/media?parent=10113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}